Shipping Policy

All orders are shipped by bonded carriers via ground shipping. Please allow 2 business days for order processing. Ground shipping should take between 3-7 business days. Please note that shipping time frames are calculated from the day the package leaves the warehouse, not from the day the order was placed. If you would like to choose an expedited shipping method at additional cost, contact: [email protected]  for a quote. (Note: shipping costs are for dock-to-dock delivery only. Lift gate or special off-loading requirements, equipment will be charged separately)

CANADIAN CUSTOMERS: All orders shipped in Canada are sent via bonded carriers and ground service will take between 3-7 business days. Please note that shipping time frames are calculated from the day the package leaves the warehouse, not from the day the order was placed. In British Columbia, Manitoba and Alberta the carrier is DITCOM. If you would like to choose an expedited shipping method at additional cost, contact: [email protected]  for a quote. (Note: shipping costs quoted are for dock-to-dock delivery only. Lift gate or special off-loading requirements, equipment will be charged separately).

SHIPPING RATES

Standard ground charges for shipping within the Continental United States and Canada are applicable. WE DO NOT deliver to Post Office Boxes. If the customer is not there to receive a package, our carrier will make (3) attempts or if the area is safe they will leave the package at the door. After (3) delivery attempts the package will be returned to airboxfilters.com and the customer will be refunded the cost of the item, minus the cost of shipping. The same conditions apply if a customer refuses a package. FOR ALASKA, HAWAII, AND PUERTO RICO,  a surcharge will apply for shipments to these areas. The time frame will depend on which zone the goods are shipped to, airboxfilters.com cannot offer flat rate shipping to these areas. Please contact us at 1-888-327-2251 Ext: 28 for a special freight quote to these areas. For Canadian orders the shipping company can Be FEDEX or DITCOM or A BONDED CARRIER OF OUR CHOICE.

SHIPPING DAMAGE: Shipping damage must be reported within one week of receipt. Please notify us, and we will file a claim to investigate the broken product and then ship you new and/or replacement parts, ONLY if determined that improper shipping was the cause. In the event you received the incorrect products, notify us immediately and we will send you a return shipping label. Once you have shipped the incorrect products back to us, we will promptly send you out the correct products.

TRACKING YOUR ORDER

When your order is shipped you will receive an e-mail with your tracking number. If you need more help tracking your order, please contact us at [email protected]. TAXES AND DUTIES: airboxfilter.com must charge Sales Tax on any orders shipped to addresses within the state of New York, British Columbia, Quebec and Ontario. Each customer shall be responsible for any fees and taxes required by the locality where the product is shipped.