Order processing can take from 3 to 5 business days for Air Box filter units, inline fans, and replacement filters, and up to 4 weeks for custom-built orders. We prioritize orders for essential services such as schools, government, and the healthcare industry.
We charge a flat shipping rate on the date of your order. Please note that freight quotes may vary on the shipment date due to fluctuating fuel prices, brokerage fees, and/or special handling requirements. We do all we can to ship your orders promptly and at the lowest freight cost possible.
Air Box 4 and Air Box 4+ filter units are stacked high on skids for shipping to ensure their protection and prevent any damage during transit.
Bundles, which include Air Box units and inline fans, may ship from different locations. As a result, one product may arrive before the other.
US CUSTOMERS:
All orders are shipped by bonded carriers and ground/ freight service will take up to 5 days to process and 5-7 business days to deliver. Please note that shipping times are calculated from the day the package leaves the warehouse NOT from the day the order was placed. If you would like to choose an expedited shipping method at additional cost, contact: support@airboxfilter.com (Note: shipping costs are for dock-to-dock delivery only. Lift gate or special off-loading requirements or equipment will be charged extra)
Please be advised that for deliveries to Alaska, Hawaii, and Puerto Rico, a delivery surcharge may apply. We will notify you of any additional charges before your order ships.
CANADIAN CUSTOMERS:
All orders shipped in Canada are sent via bonded carriers and ground/ freight service will take up to 5 days to process and 5-7 business days to deliver (note: you can provide your preferred customs broker and contact information). Please note that shipping times are calculated from the day the package leaves the warehouse NOT from the day the order was placed. If you would like to choose an expedited shipping method at additional cost, contact: support@airboxfilter.com . (Note: shipping costs quoted are for dock-to-dock delivery only. Customs brokerage, lift gate or special off-loading requirements or equipment will be charged extra).
TAXES AND DUTIES: airboxfilter.com must charge sales tax on any orders shipped to addresses within Canada. Each customer shall be responsible for customs brokerage (you can provide your preferred customs broker and contact information) and/or fees and taxes required by local laws, to where the product is shipped.
SHIPPING RATES
Standard charges for shipping within the continental United States and Canada are applicable. WE DO NOT DELIVER TO POST OFFICE BOXES. If the customer is not there to receive a package, our carrier will make (3) attempts OR if the area is deemed to be safe, they will leave the package at the door. After (3) delivery attempts the package will be returned and the customer will be refunded the cost of the item, minus the cost of shipping. The same conditions apply if a customer refuses a package.
FOR ALASKA, HAWAII, AND PUERTO RICO, a surcharge may apply for shipments to these areas. The time frame will depend on which zone the goods are shipped to; airboxfilters.com cannot offer flat shipping rate to these areas. Please contact us at 1-888-327-2251 Ext: 28 for a freight quote to these areas. For Canadian orders the shipping company can Be FEDEX, UPS, XPO or A BONDED CARRIER OF OUR CHOICE.
SHIPPING DAMAGE: Shipping damage must be reported within 5 business days of receipt. Please notify us, and we will file a claim to investigate the damage and then ONLY ship new OR replacement parts if determined that improper shipping was the cause. In the event you received the incorrect product, notify us immediately and we will send you a return shipping label. Once you have shipped the incorrect product back to us, we will promptly send you out the correct product.
TRACKING YOUR ORDER
When your order is shipped you will receive an e-mail with your tracking number. If you need more help tracking your order, please contact us at support@airboxfilter.com.